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New AgentDZ

I donated to get tokens to buy VIP but couldn't claim them

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Hello 
I donated to get 100 Tokens to buy a VIP rank in the store , but i tried to claim the tokens , nothing happen !! 

as you can see in the store page that i donated for 100 and when trying in the game to exchange and claim them , nothing happens . i tried to reconnect but non of that help . I only have 5 Tokens . 

Please help me and thank you :D

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