I like the guide Yushko, good work. Just to add I would mention to not only have proof (e.g. a screenshot), but indisputable proof, which cannot be thrown aside or deemed false. If you were to indeed report a staff member with no reason behind it, or if you had intent to damage there status here, then it would be considered malicious intent here and you would be punished accordingly. Also, another thing I would add is do not continuously spam/poke the higher ranking staff members you have PMed, and don't PM another one if one doesn't respond immediately. You only need to message one higher ranking staff member.